Is it me or is the rest of the world mad?

I went into Asda today, with the simple objective of picking up some photos I ordered online.

I made a wise choice, or so I thought - I went to the counter labelled "Photo Desk"

When the nice lady asked if she could help me I said I wanted to collect an order, would she like my reference number.

"In a bit, I need to log on first" says she. So I wait, and wait, and wait. It must be some impressive security with the number of things she has to type, but eventually she asks for the order number, and I quote my 9 digit number from the email I had received.

"No, that's not right", says she, "you need a number starting 01". "Well, it's the only one I have" say I defensively. "There must be another" she says, but I plead anxiously that it really is the only one I have, so with a heavy sigh she tries it anyway. Neither of us are surprised when it fails. I check the email carefully on my phone, and even show her the phone, which she looks at a bit like the sole of my shoe.

Sniffing in a superior manner she turns. "George" she says "chap here has an order with an invalid number" as if it were my fault. George takes my phone suspiciously and peers at it at some length. And finally he pronounces "Ah, it's a photo order".

"Oh right" says my original protagonist "you want a photo order. I thought you were after a furniture order". "Well", said I, feeling as if I should apologise, "this is a photo counter"

"Yes" says the accusing woman "but we do Asda Direct orders here too" as if any fool should have known that.

So is it me??? Or is it the rest of the world?